Frequently Asked Questions

Got a question or need some advice? No problem.
Below, you'll find a list of some common questions with answers.

Still have questions? We love hearing from you. Send us an email to


How do I install Kuoll?
How fast can Kuoll integrate into existing online store?
Who are your customers?
What does Kuoll count as an record?
How Kuoll is different from services that testing or monitoring my store?
With what analytics platform are you currently integrated?
Do you have a free trial?


Will Kuoll slow down my store?
Which Ecommerce platforms do you currently support?
Do you support Magento 2?
Can I use Kuoll on non-ecommerce sites?
How can I make sure that I installed the Kuoll script correctly?


How loss calculation works?
I want to export data as PDF or CSV, is that possible?


What is included in the free trial?
What happens when my free trial expires?
Can I cancel at any time?
Can I pay yearly?
Do I have to sign a long-term contract?
What forms of payment do you accept?
Can I downgrade?


Who sees my errors?
Where are your data stored?
Sharing a Recording and Breadcrumbs
Is my data safe at Kuoll?